Can't get on Google and Google Chrome not working

[CWD82]

Can anyone help with this?

 

I can use google fine on my phone but on my PC whenever I access google through firefox it closes the web page

 

I tried Google Chrome and I'm getting a "This web page is not available" message

 

also

 

Error 105 (net::ERR_NAME_NOT_RESOLVED): The server could not be found

 

My Mcafee antivirus has seemingly updated itself as it now looks completely different and I'm wondering if that has something to do with it but I haven't got a clue where to start.

 

Any advice?

[migs]

It's a known Chrome bug. No definitive solution, but turning off DNS pre-fetching worked for me -

 

Options > Under The Hood > "Use DNS Pre-Fetching to Improve Page Load Performance"

 

untick it.

 

It's why I don't use Chrome, except for testing site layout. Still too new and too buggy for me.

 

EDIT: Sorry, should add that the Firefox thing may just be a regular old crash. Do other pages work in FF, apart from google?

Edited May 19, 2010 by migs

[CWD82]

It's a known Chrome bug. No definitive solution, but turning off DNS pre-fetching worked for me -

 

Options > Under The Hood > "Use DNS Pre-Fetching to Improve Page Load Performance"

 

untick it.

 

It's why I don't use Chrome, except for testing site layout. Still too new and too buggy for me.

 

EDIT: Sorry, should add that the Firefox thing may just be a regular old crash. Do other pages work in FF, apart from google?

 

Cheers migs I i that unticking but no joy.

 

Every page that oes not require a Google search works perfectly in Firefox. Whenever I go onto Google Firefox just shuts down.

 

Chrome will still not connect to a server

 

I'm struggling with this. Any other advice?

[Carradona]

Have you tried rebooting?

[migs]

Which version of FF, out of interest?

 

First, make sure you clear you Firefox cache, just in case. Cookies, as well, won't hurt, and try again.

 

Also, do you have any non-standard toolbars installed i.e. google/yahoo etc.? If so, try uninstalling those too.

 

If not, most Firefox problems are caused by add-ons doing odd things. Try disabling them all, and trying again. If that fixes it, enable them one at a time until it breaks again.

 

Let me know. I have an odd problem with google, myself, as it happens. I can search okay, but then a second search from the results page just clears the text field without searching. I'm still trying to figure that out.

 

As for Chrome, if other browsers work, it sounds like a Firewall issue. I don't use McAfee, but it should show a list of safe programs. Check it and make sure Chrome's there. IF not, add it manually.

[migs]

I should also ask, are we talking a wired or wireless connection?

[CWD82]

Thanks Migs.

 

It's wired connection.

 

Tried everything you said and it's still saying Chrome can't connect to server and Firefox still crashes. It does the same on Bing.com as well. So I basically only have the orange.co.uk search working.

 

Getting right on my nerves

[Allan]

Check the exceptions list within your firewall application, be that Windows Firewall, or any other. Be sure that Chrome is on the exceptions list and give that a shot.

 

You may also have to change the LAN settings for your Chrome browser:

 

Go to :

Options->Under the Hood->Change proxy settings->LAN Settings -> Automatic Configuration -> Automatically detect settings = ON

 

Close GC

Restart

 

You may have to do similar with FF.

 

Go to :

Tools->Options->Advanced->Network->Connection Settings-> Select Auto detect proxy settings->OK->OK

 

Close FF

Restart

 

If that doesn't work, take note of the version of FF you are running, (Help->About Mozilla Firefox), uninstall FF and then install another version, preferably a newer version and give it a whirl.

[CWD82]

Cheers for all help so far, however the situation has took a turn for the worse.

 

I now can't open the mcafee antivirus and no programme will connect to the net. FF and Chrome won't even open now.

 

I'm assuming the PC has a virus so I'm running in safe mode. I got advice from uncle meat before on virus issues, i've run ccleaner and now I'm running malwarebytes.

 

In safe mode it's letting me access mcafee but it says the virus scan has been disabled and when I try to re-enable it it will instantly disable itself again.

 

Anyone know of anything else I can do?

[piscinin]

Cheers for all help so far, however the situation has took a turn for the worse.

 

I now can't open the mcafee antivirus and no programme will connect to the net. FF and Chrome won't even open now.

 

I'm assuming the PC has a virus so I'm running in safe mode. I got advice from uncle meat before on virus issues, i've run ccleaner and now I'm running malwarebytes.

 

In safe mode it's letting me access mcafee but it says the virus scan has been disabled and when I try to re-enable it it will instantly disable itself again.

 

Anyone know of anything else I can do?

 

Have you got a restore point you can go back to that pre-dates all the weirdness happening?

[Captain]

What version of Windows are you using?

[CWD82]

Have you got a restore point you can go back to that pre-dates all the weirdness happening?

 

Thats the next stage mate. I'm going to try an sort it first but if not I'll have to do as you suggest

[CWD82]

What version of Windows are you using?

 

I'm using XP Captain.

 

I ran Malwarebytes in Safemode and it detected 10 files but could only remove 5 of them.

 

I'm now able to get back on Firefox but the same problem with getting on Google (an most other search engines) persists.

 

I'm going to run Malwarebytes again in Safemode and see what else is left in there an then try to remove those specific files

[Captain]

You need to upgrade to a more modern os, mate. I know it's not the answer you're looking for, but there you go.

[CWD82]

Issue sorted now.

 

Used CCleaner and Malwarebytes in safemode to get me back on the net via Firefox

 

Then downloaded and ran Combofix to clear the rest of the issue.

 

Firefox, Google Chrome, Google searches all working fine now

 

Thanks for everyone's help

 

FAO: Captain

 

You're definitely right about the OS mate. I can see a machine upgrade in the near future for certain

[piscinin]

Glad it worked out for ya, these things are getting harder and harder to get rid of.