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Mobile contracts - cancellation?

Dan Vito Corleone

By Dan Vito Corleone,
in GF - General Forum

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Dan Vito Corleone Grand Master

Dan Vito Corleone

Posted
Posted

Not put this on the TNF as I think it's a subject that is more GF orientated.

 

To cut a long story short, I was on a 2 year contract where I could get a new phone should I wish to every 12 months. I paid a bit more on my contract for this privilege.

 

However, o2 did not inform me that this was removed in my last renewal. Nobody told me and I obviously signed for the phone which was a 4S. I rang to upgrade last week and was told no. I'd never have signed the contract otherwise.

 

I have sent an e-mail of complaint but are there any ways I can hold them over a barrel for not telling me about this? I suspect not but I am going to batter them over it as I think they're taking the piss. I don't necessarily want to stay with them, but they offer the best phones (I want a Note 2.)

 

Is there a way out or am I going to have to try and negotiate?

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lifetime fan Grand Master

lifetime fan

Posted
Posted
Not put this on the TNF as I think it's a subject that is more GF orientated.

 

To cut a long story short, I was on a 2 year contract where I could get a new phone should I wish to every 12 months. I paid a bit more on my contract for this privilege.

 

However, o2 did not inform me that this was removed in my last renewal. Nobody told me and I obviously signed for the phone which was a 4S. I rang to upgrade last week and was told no. I'd never have signed the contract otherwise.

 

I have sent an e-mail of complaint but are there any ways I can hold them over a barrel for not telling me about this? I suspect not but I am going to batter them over it as I think they're taking the piss. I don't necessarily want to stay with them, but they offer the best phones (I want a Note 2.)

 

Is there a way out or am I going to have to try and negotiate?

 

 

 

They probably did down here.

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Champ Grand Master

Champ

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Apparently in the small print they state they can increase your monthly bill.

 

Although most people, including us think a 2 year contract at £30 a month is what you'll pay for the 2 years they can put it up anytime they like.

What? And are they trying this on you?

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Captain Turdseye Grand Master

Captain Turdseye

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Vodafone are cunts. I was on a £35 a month contract with them for a while. After about 7 months they sent me a monthly bill for £76 and I was convinced I hadn't used that much more than my allowance. I phoned up and argued for a while with someone in Cairo that could hardly speak a word of English before finally getting fed up and putting the phone down.

 

I remembered that I'd used my phone to speak to Sky (not for long enough to cost £40, mind) so I gave them the benefit of the doubt. The next month I was delibrately careful with how much I used my phone but still the next bill came through for £94. I just cancelled my direct debit with them, they can fuck right off. I'm with '3' now and they've been superb, their Price Plan 1 is good value too.

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Champ Grand Master

Champ

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What kind of contract were you on and how far into it did you bail?

I've had no issues with them but this price hike is a bit sly (and between you and me I'm not sure however I ended up on the tariff I'm on....fear of changing a network that seems to have better coverage than most, I guess)

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Champ Grand Master

Champ

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3 are ace. I am on a £15 p/m contract and I get unlimited data, 3 or 5 thousand texts (I forget which) 3k three to three minutes and 200 any network minutes. As I only really call people on 3 anyway its ace.

That sounds like a deal! What's the catch?

What's the coverage like?

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Paulie Dangerously Grand Master

Paulie Dangerously

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That sounds like a deal! What's the catch?

What's the coverage like?

 

Where I am its great. I've only ever had issues in very rural places. I believe 3 use another network to piggy back on. I've been with them for 2 years now and with the exception of their hard-sell-in-Mumbai call centre they've been great. I think my pack is called Ultimate Internet SIM 200 and its a 1 month rolling contract. Considering I was paying £38+ its a great deal

 

There's an impartial website where you can check coverage in your area.

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Captain Turdseye Grand Master

Captain Turdseye

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What kind of contract were you on and how far into it did you bail?

 

With Voda it was a 24 month contract, think I jibbed it after about 9-10 months. They gave me a £356 cashback gift for taking the phone off them so I ended up paying nothing really. There was no way I was hanging around to get stiffed on bills like that though, I know people that have had similar experiences with them. I've moved 200 miles away now, let the bastards come and find me!

 

Like Paulie said, 3 are ace. For £30 a month I got the BB Bold 9900, 3000 minutes to anybody on 3, 2000 minutes to anybody else, unlimited texts and internet. I'm about a year into this contract and haven't got anything bad to say about them. I had a software problem with my phone, they gave me a temporary replacement and had it back to me within a week.

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