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Water Companies In The UK


Anubis
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Working for UU in the early noughties basically shaped how I viewed capitalism, and not in a good way.

 

Bearing in mind this has been a state-built and state run operation, it was now being run along free market lines in what was a monopoly (it was a private company with no competition, because you couldn't and can't change provider).

 

I watched them become more aggressive in pursuit of profit. They started doing things like sending out solicitors' letters for unpaid bills as a first resort, rather than a last resort - you'd get (literally) little old ladies phoning up in tears of shame saying they'd never been sent a solicitors' letter in their lives, while people on the floor were high fiving. 

 

They also detailed a team of morons to pretend to be a debt collection agency (but they were actually just an internal call centre team) who'd phone people up to try and spook them.

 

They were one of the first companies to fuck around with outsourcing too, replacing loads of said Warrington staff with Indians. The Indians used to come in to learn the job from Warrington morons who themselves had been told they were getting laid off, but were told to train their replacements - damndest thing I'd ever seen,

 

The Indians were dire. Had someone phoning up once because the Indian had accused her of making up words when she'd told them her dad was 'deceased', after the third attempt she just said 'look he's fucking dead!' then burst out crying.

 

They went through phase after phase of restructures where the company and its offshoots (customer/data company called Vertex) literally ate themselves to death. They'd lay whole departments off and toast it with pomagne, then (literally) three months later the people doing the toasting would themselves have been laid off and then someone would be toasting their demise, until their was virtually nobody left.

 

None of this was obviously done to re-invest or improve services, as it's no doubt even shitter now than it was then.

 

 

 

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