Single decker bus, left hand side, I was about five rows back!
The bloke in Barclays was very condescending, said that there was nothing wrong with the account and he couldn't see what the call center were on about. Sorted out what she wanted there and then and asked if that was ok. Before she could say yes, I said no. I told him that I wanted to log a regulated complaint and wanted to know why we'd wasted our Saturday afternoon running round after them. You could tell that was the wrong answer.
So now I'm waiting for a callback from Barclays and I'm expecting an apology, an explanation and some compo for ruining my Saturday afternoon.
On the up side, I got to spend an hour in the Rat & Parrot supping Kronenburg Cold. Woohoo.