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I'm a contractor, and have an umbrella recruitment agency who handle my payroll and take a little slice from me for the wages that they get from my agency. Anyway, the way the umbrella company works is that once you sign up to them is that you are allocated a customer service manager, so that whenever you call up and she is free, she'll basically take the call. From the first time speaking to her a few months back, she sounded absolutely hopeless. Stutters, mumbles in a really annoying soft voice. It's just the way she is, but it really annoyed the fuck out of me. I've had the misfortune to speak to her several times over the past five months or so. There have been a few instances of other CSM dealing with my queries and everyone else I've spoken to has been fine. Anyway, I had to call them today and spoke to her again and got really fucking annoyed with the way she answered my question about some expenses that still hadn't been processed, which I hand delivered to them on Monday. So I phoned up to request that my CSM be changed and spoke to a team leader about it. I didn't want to go into the ins and outs about why I wanted to change her, but was forced to as she said she needed to justify the change to the management team. Anyways, I went into the reasons why I wanted to change and from the team leaders reaction and tone, she sounded like she totally understood what I was referring to, as she knows this woman a hell of a lot better than me. Was it a cuntish thing to do? I should feel a bit of gulit, but don't regret what I did at all.