conor, good on you lad. It seems like we do the same, or very similar job in the same industry. however, my job is still about account management, customer retention, relationship building and etc.
i've got a portfolio of the company's most important customers and i have to answer for any business lost off of them. it's hectic, it's stressful, but i enjoy building relationships with serious businesses and business people. the only bummer is that the amount of tossers who do not give a fuck about relationship building and always push for the cheapest deal without looking at the value of what the get. it seems that at the moment if you dont seek ways how to reduce their costs in their telecomms, you're not doing your job. So while i have to seek ways and means to cross sell and upsell, the customers expect me to help them reduce costs.
im hoping that this will even out in the future months and the trend is reversed and they start looking at investing more, the cheap fuckers!