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Digital tickets 21/22 season

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6 hours ago, Code said:

I can see my ticket in the main stand for the Chelsea game have now appeared, but Im not 100% sure what to do with my other ticket that I have to transfer to my mate.

Was this needed or not, do he have to install the google pay app before this is done or how does it work?

 

8 minutes ago, Code said:


We got an error.  Could it be because my mate who we want to transfer the ticket to had not sorted the NFC pass?

You have 2 tickets for the same game and stand in your name? Might that be the problem that the system sees the other ticket as a duplicate?

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On 23/08/2021 at 14:21, DaveT said:

Just tried to access My Account in order to transfer my ticket for next Saturday - it automatically sticks me into the queue for the General Sale for aforementioned match! What bunch of idiots does the club use to run this side of things?! 

Ex manchester city IT admins, perhaps?!

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20 minutes ago, Code said:


We got an error.  Could it be because my mate who we want to transfer the ticket to had not sorted the NFC pass?

Where did the error come from? Was that after you emailed him? Did he get the email confirmation of the transfer?

 

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1 hour ago, Barrington Womble said:

Or it could be the whole fucking thing is a mess? 

 

It just shouldn't be this hard to go the match. 


I could not agree more.,

  • Upvote 1

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1 hour ago, dockers_strike said:

 

You have 2 tickets for the same game and stand in your name? Might that be the problem that the system sees the other ticket as a duplicate?


No I bought it on my brother in laws card/membership,  we have shared two tickets since the membership was introduced.   

85BEAC0E-3EBE-4CB2-B404-B3DBCE2C8690.jpeg

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18 minutes ago, Code said:

But my mate who is going with me got this from the club! But nothing was attached.

DEF14841-28D1-4232-B55C-53A3DF7ED500.jpeg

It's a link. It's not an attachment

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49 minutes ago, Code said:


No I bought it on my brother in laws card/membership,  we have shared two tickets since the membership was introduced.   

85BEAC0E-3EBE-4CB2-B404-B3DBCE2C8690.jpeg

Jesus, how hard are they making this?! Probably best to contact the 'support' and see what they say?

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Looks like they’ve just released Chelsea tickets for friends & family sending them over.  Just had the link sent again from the club and the apple wallet worked first time. Before it wasn’t working at all. 

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Got mine today too. Just open the .pdt attached to the email and click on the appropriate link, iPhone or Google pay. In my Google pay membership straight away. 

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Not sure if this is useful info but I have a Stanley Park car park tik as I travel a distance. The club haven’t asked for payment yet - done for the season - and are issuing passes game by game(so far) as per match tix. 
 

ive not been able to download to my wallet but, for satdee, have distributed it to myself and it has loaded automatically....

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30 minutes ago, Barrington Womble said:

Fucks sake, I've just found out it's staggered admission times again today. Fucking 4pm. Fuck off. 

I haven't been sent an email for this, have they only just been sent out? 

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1 hour ago, Barrington Womble said:

Fucks sake, I've just found out it's staggered admission times again today. Fucking 4pm. Fuck off. 

They can fuck off, 3:30 my arse. I'm leaving mine in about 20 minutes and walking up. Gonna have a pint before as well. I can see why they're doing it but they can't enforce it. 

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My son been using my season ticket last few seasons. He’s away so thought I’d take a game in. Downloaded the season ticket to my phone on Thursday night, no problem. Goes for a drink with a mate and as I walked up to the turnstiles went into my Apple wallet and no ticket there! Logged into website and I couldn’t download ticket as it was detected on another phone. Had to go to ticket office where queues were ridiculous. While waiting my son somehow sent ticket my email and I was able to add to wallet  again but then had to rejoin queue at turnstiles. Just about got in for kick off but there was still massive crowds outside the Kop

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For the Bilbao and Burnley games there were massive queues but I never saw anyone having problems getting in. It was different yesterday though. 3 or 4 people in front of me had problems with the scanner and then it took me 4 or 5 attempts to get in.

 

I can only assume that’s what has been happening intermittently around the stadium. It’s not acceptable and needs sorting asap.

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13 minutes ago, Brownie said:

For the Bilbao and Burnley games there were massive queues but I never saw anyone having problems getting in. It was different yesterday though. 3 or 4 people in front of me had problems with the scanner and then it took me 4 or 5 attempts to get in.

 

I can only assume that’s what has been happening intermittently around the stadium. It’s not acceptable and needs sorting asap.

The club's IT department is fucking stupid. They should have introduced this NFC one stand at a time over the season to iron out bugs and issues instead of going for the 'big bang' approach and using fans as beta testers.

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20 minutes ago, Brownie said:

For the Bilbao and Burnley games there were massive queues but I never saw anyone having problems getting in. It was different yesterday though. 3 or 4 people in front of me had problems with the scanner and then it took me 4 or 5 attempts to get in.

 

I can only assume that’s what has been happening intermittently around the stadium. It’s not acceptable and needs sorting asap.

I wonder if it's a load issue, so it can't quite run at the rate required once the turnstiles around the stadium are busy? What I know for sure, they need to get it sorted for the next match, as I'm fucked if I'm turning up 90 mins early all the time. 

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Had mine open and ready on phone at turnstile yesterday after about a 5 min queue to get in (Turnstile K was about 5pm) with it clearly saying 'hold to reader' and it did not read....i showed steward my phone and he pressed screen about 3 times and it changed how it looked to a barcode and it then worked.

 

Easy to see if just even that is happening to people why queues and delays are happening.

 

 

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Was in the Main Stand, turnstile S, had to queue all the way from the club shop, took 30 minutes to get in, thank God we decided to be early for ones. 
 

System needs sorting, its absolute ridiculous. 

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When are we supposed to be able to buy  tickets for the games after the Palace game?

 

Ive seen no information about this?

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