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  #1 (permalink)  
Old 27th May 2008, 07:17 PM
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dave u ←editor dave u is offline
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Login problems....
Couple of users are having difficulty logging into the site.

Here's what they sent me:

User 1: I'm having trouble logging in. When I type in my Username and
Password as per normal, the usual message appears saying "Thank you for
logging in" without actually logging me in and enabling me to access my
account. The system strangely recognises me as being "logged" in
because my name appears on the Current Active Online Users.

I had the same problem yesterday, when eventually I was able to log
in. However, today Im having no luck.

User 2 (who is in China): Ive got a new computer for my apartment but it wont let me log onto TLW. It does give a link as to how, but the link doesnt work. It's saying im operating from an 'open proxy' but ive used a laptop from this location before and i didnt have this problem.

Any of you virgins ( © Tom R) know what the problem is?
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  #2 (permalink)  
Old 27th May 2008, 07:22 PM
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Ted Ted is offline
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Re: Login problems....
Maybe click the remember me thing?
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  #3 (permalink)  
Old 27th May 2008, 07:24 PM
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dave u ←editor dave u is offline
Salas!!!
  
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Re: Login problems....
Originally Posted by Ted View Post
Maybe click the remember me thing?
I suggested that too, it didn't work.
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  #4 (permalink)  
Old 27th May 2008, 07:29 PM
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Ted Ted is offline
I've done my Homework.
  
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Re: Login problems....
In that case, I'm out.
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  #5 (permalink)  
Old 27th May 2008, 08:26 PM
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Re: Login problems....
Clearly they need to reverse the negative power coupling.
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  #6 (permalink)  
Old 27th May 2008, 08:59 PM
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Re: Login problems....
Make sure they are using this address:

The Liverpool Way - Powered by vBulletin www. liverpoolway. co. uk / forum

rather than this address:

The Liverpool Way - Powered by vBulletin forum. liverpoolway . co. uk

because that might be their problem.

It lets them in on the second address, then redirects them to the first address, but they're not logged in on the first address.

Does that sound sensible?

(I think this is tied in with the SEO extension that was added, before that you could use either version and actually be logged in as two different users).

Anyway, make sure they log in on the first one, see if that works!
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  #7 (permalink)  
Old 28th May 2008, 08:22 AM
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Re: Login problems....
This happens when I log in on Mrs RiS computer. It may well be because of what RR says. I look not logged in, but then when I go to the fora, I am anyway. Tell them to go to the fora.
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  #8 (permalink)  
Old 28th May 2008, 09:01 AM
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Forumite
  
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Re: Login problems....
The open proxy error means that the internet traffic from that laptop is being routed through another server in order for it's IP address to be hidden. It's hard to know what to do about it without having more details about the laptop's internet connection. Is it connected directly to the internet or through a corporate network?

As for the other problem, does the user have cookies blocked on their browser?

With all problems like this, it's advantageous to know what web browser they are using, how their laptop is connected to the network etc.
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  #9 (permalink)  
Old 28th May 2008, 09:05 AM
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Re: Login problems....
Might help if the users clear their cookies from their pc and than try logging in.
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  #10 (permalink)  
Old 28th May 2008, 09:22 AM
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Spy Bee √ Spy Bee is offline
Just like Jesus
  
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Re: Login problems....
Security settings are too high?
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  #11 (permalink)  
Old 28th May 2008, 09:30 AM
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Re: Login problems....
Its to do with VBadvanced Dave, the portal bit at the front of the site.

Its always done it for me.

It doesn't log in properly from the homepage but if you tell them to goto

The Liverpool Way - Powered by vBulletin

and log in there, it will be fine

I have a similar problem on another forum i have it installed on.

I have never managed to fix it
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  #12 (permalink)  
Old 28th May 2008, 09:32 AM
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Re: Login problems....
Originally Posted by real red View Post

(I think this is tied in with the SEO extension that was added, before that you could use either version and actually be logged in as two different users).

Anyway, make sure they log in on the first one, see if that works!
You could be right there, the forum i have a problem with also has VBSeo installed.
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  #13 (permalink)  
Old 28th May 2008, 10:21 AM
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Re: Login problems....
Stick a redirect into your .htaccess file, something like this:

Code:
RewriteEngine on
RewriteCond %{HTTP_HOST} ^forum.liverpoolway\.co.uk [nc]
RewriteRule ^(.*)$ http://www.liverpoolway.co.uk/forum/$1 [R=301,L]
Probably best at the top of whatever's already in the .htaccess file, and of course make sure you back up the old one first in case this doesn't work on your server.

Basically anyone who tries to get in via the "forum.liv.." way will be redirected to the other way. And it's sends out a 301 code meaning Google and so on should update their links too.
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  #14 (permalink)  
Old 28th May 2008, 02:21 PM
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Re: Login problems....
Tell them to reboot ,and if that doesn't work tell them their muff diving gauges are off keelster
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Did anyone else feel that Mel Gibson's remake of the classic Life of Brian wasn't anywhere near as funny as the original?
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  #15 (permalink)  
Old 28th May 2008, 09:17 PM
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dave u ←editor dave u is offline
Salas!!!
  
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Re: Login problems....
Thanks people. I'll send a link to this thread to the two fellas who are having the problems, and I'll check out Real Red's suggestion re the ht access file.
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  #16 (permalink)  
Old 29th May 2008, 03:36 PM
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Re: Login problems....
i have had that problem everytime i log in

The thing is you think that your not logged in but infact you are
if you click the Football Forum /Genral Forum when it opens up your logged in i

t works everytime for me it happens everytime i deleat my temporary internet files and cookies etc

also if your not logged in at that point then re-login and its sorted

If that is any help
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  #17 (permalink)  
Old 29th May 2008, 04:15 PM
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Re: Login problems....
Also noticed it happens with the "WWW" included or excluded from the address.

Try changing the URL above in your address bar to liverpoolway without the WWW and see if you're still logged in.

This might only happen in Firefox.

And this can be fixed in a similar way with the .htaccess files too.
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  #18 (permalink)