LFC Ticket Office

[westderbian]

Is a fucking shambles. If the people in everyday life who cry over their bank's call centres not being in the right country where regularly subjected to service similar to our ticket office said bank would go out of business.

Being the dosey cunt that I am I forgot to get my Arsenal CL home leg tickets when they were out on sale to ST holders, so this morning I've had to ring up with the fuck knows how many fancard holders to get my tickets. Must of rang up atleast 30 - 40 times, either getting the 'engaged beeps' straight off or going through the options and then being told that 'all our operators are busy' and then having my call ended.

Rang constantly since 9:10 and finally got through at about 9:40, where I was put into a queue in 69th position. Sixty fucking ninth. Got off at 10:05 so I'm gonna be charged for atleast 25 minutes, that discounting all the other times I got through and then was immediately rejected.

And the most annoying thing is that, when they know there's gonna be a huge rush on the phones, I bet theres just two birds sitting off in front of computers saying 'Hey Janice, shall we answer one of those phones yet?' 'Nah fuck that, Mr. Parry told us to bleed all these stupid cunts dry with phone bills. That'll showing them for boycotting Liverworld'.

Cunts.

[philyburkhill]

Wanna know whats worse? A lot of postals get sorted a day before they go on sale. I got up to the window at 9:30 after being there since 5:30 and they only had ones together in 109 while a bunch of queggs are getting four together in 306 or somewhere for just posting off a letter. It stinks.

[Trucker Paddy]

I've seen more organisation in third world countries,And there will be another fiasco with Arsenal away(CL), less than 3000 people with 2 or more credits so everyone of them should get a ticket for this game but you just know that aint gona happen, slick rick and the numbers game!!!!

[Big Noel]

Originally Posted by philyburkhill

Wanna know whats worse? A lot of postals get sorted a day before they go on sale. I got up to the window at 9:30 after being there since 5:30 and they only had ones together in 109 while a bunch of queggs are getting four together in 306 or somewhere for just posting off a letter. It stinks.

I can vouch for that. My Chelsea SF ticket last year hit my doormat the same day they went on sale.

[robbief]

everyone knows the TO is a joke. you've more chance of getting sorted outside the albert. probably get better customer service off that big cunt who always wears shorts in the rain aswell.

[kopitegaz]

Originally Posted by philyburkhill

Wanna know whats worse? A lot of postals get sorted a day before they go on sale. I got up to the window at 9:30 after being there since 5:30 and they only had ones together in 109 while a bunch of queggs are getting four together in 306 or somewhere for just posting off a letter. It stinks.

Sorry for being one of the bunch of queggs, but after 7 years of freezing my fuckin arse off at stupid o'clock, for most cup games, I'd had enough and decided to be a letter posting quegg instead.

[philyburkhill]

Sorry about the quegg thing, but I'm fucking fuming over that. I'm reading there were hardly any in The Kop for people queueing because a good majority of the postals had been sorted yesterday and the day before. People queueing at 2am, and getting to the window at 8:30am to be told there is a limited selection in The Kop? What the fuck is all that about?

[PaulMcC]

I can't get up til tomrrow morning.

Better be some left on sale.

[westderbian]

Originally Posted by PaulMcC

I can't get up til tomrrow morning.

Better be some left on sale.

I'd ring up mate, doubt there will be many left now.

[philyburkhill]

Originally Posted by PaulMcC

I can't get up til tomrrow morning.

Better be some left on sale.

There should still be some in the anny road, and main stand I'd have thought. But the suits will take up most of their allocation.

[PaulMcC]

Originally Posted by westderbian

I'd ring up mate, doubt there will be many left now.

I won't get throught. Never do.

I only need 2.

Plus TO have my old address cos they wou;dn't let me change my address at the window.

[RedKnight]

Took my five minutes to get through and around 15 minutes on the phone queue; dead nice lad on the phone too. Must've called the wrong number.

[PaulMcC]

If i got thru would they hold the tickets for me cos they only have my old address?

Or would hey have to post them?

[westderbian]

Originally Posted by PaulMcC

I won't get throught. Never do.

I only need 2.

Plus TO have my old address cos they wou;dn't let me change my address at the window.

Fair enough, but you can have the tickets sent to any address you want.

That's why I always ring up, my ST isn't in my name and when I go to the window they want I.D. Stupid, I know.

[PaulMcC]

Originally Posted by westderbian

Fair enough, but you can have the tickets sent to any address you want.

That's why I always ring up, my ST isn't in my name and when I go to the window they want I.D. Stupid, I know.

Didn't know that.

I can phone up and say i won't be at that address, send them to a different address?

[westderbian]

Originally Posted by PaulMcC

Didn't know that.

I can phone up and say i won't be at that address, send them to a different address?

Just say can I have them sent to a different address and they just say 'yeah fine, what is it?'

Madness when you think about the trouble you have to go through to have the same thing done at the window.

[PaulMcC]

Originally Posted by westderbian

Just say can I have them sent to a different address and they just say 'yeah fine, what is it?'

Madness when you think about the trouble you have to go through to have the same thing done at the window.

Nice one, you saved me a load of hassle there.

I got through and it's going to my new address no problem.

Still hve to put it in writing tho for next time.

[Hatred]

You just know it's going to be much worse if we get to Moscow. I despise the ticket office.

[kopitegaz]

Originally Posted by Hatred

You just know it's going to be much worse if we get to Moscow. I despise the ticket office.

I despise the way it is run. I dont despise the people who work in it.

On a few occasions there's been some snotty middle aged witch who works there, who has talked to me like shit, but generally, I've found they've tried to be helpful and its the rigid format they have to work to thats the major problem, not the staff themselves.

I appreciate that other people have had actual problems with the staff themselves though.

[robbief]

its the managers, not the staff.

we were queing for middlesboro a few years back and the adverts came up for the charity shield. i only have 2 fan cards and will of needed 4 tickets. i was speaking to this head steward guy called phil while in the que and he said 'no problem mate come with me' took us out the que and in a door far left of the windows. disappeared for 5 mins and came back with four tickets and a woman to take out money. i felt cheeky and fancied my luck and said 'should we get back in the que for our boro tickets?' and he knew i was hinting straight away. he just laughed and said na i'll sort it now, came back with them aswell. top guy!

[PaulMcC]

Bastards.

Was in queue for Everton for 45 minutes, 15 of them i was 5th in queue.

Then it just said all operators busy and cut me off.

[westderbian]

Originally Posted by PaulMcC

Nice one, you saved me a load of hassle there.

I got through and it's going to my new address no problem.

Still hve to put it in writing tho for next time.

No problem mate. I've never been asked to put anything in writing but it probably depends on who answers the phone.

[ManxRed]

Because of the ballot I received my FA cup final tickets when I got home from work on the Friday, less than 24 hours before. It was just absolutely impossible to get from the Isle of Man to Cardiff, without spending about £400 on flights and hire car at such short notice.