Independant LFC Fans Survey

[dave u]

Independent LFC Fans' Survey

In the two weeks running up to the final in Athens, discussion amongst
the owners and admins of a number of fanzines and websites led to the
idea of launching an independently-run fans' survey. The intention of
the survey would be to gather ideas on a range of fan issues and then
inform the club on how the fans feel it could improve in these areas.

The idea isn't for this to be an ongoing project with specific long
term aims, but more a snapshot of the current state of the club's
"customer interaction", hopefully leading to the opening of a dialogue
with the new owners. They can then carry the ideas forward themselves
and hopefully introduce improvements which benefit us all.

The survey is being supported by the following fanzines, groups and websites:

Anfield Road
Est1892
LFCOnline
On The Kop
Reclaim The Kop
Red All Over The Land
Red And White Kop
Shankly Gates
Six Crazy Minutes
TalkLFC
The Liverpool Way
The Road End
This is Anfield
Through The Wind And Rain
YNWA

To conduct the survey we've created a number of email addresses where
ideas, problems and issues can be sent. We will then collate them,
publish a summary of the views we receive on all the participating
sites and make the results presentable to the club.

The initial focus, based purely on time, will be the loyalty card
system. What we'd like is for fans to put some thoughts on how they
would like "loyalty" operated – everyone is aware of the furore over
the way tickets were allocated for the final in Athens and we feel
this is our chance to speak with the club to get a system the majority
of fans think is clear and fair, and hopefully get it in place for
next season. You may feel the current system is fine, or you may want
major changes - we are sure there'll be lots of different ideas sent
to us. And we don't want to restrict this just to the way the final
tickets were allocated, but for it to also encompass the whole issue
of loyalty across all the competitions through the season, so your
views and ideas are welcome.

Email us with your views on the loyalty scheme to:

lfc.loyalty@gmail.com

The events in Athens has inevitably generated much discussion amongst
fans - as such rather than dealing with this ourselves, we thought it
worth pointing fans in the direction of the Football Supporters
Federation who are investigating the ticketing shambles and are
requesting individual accounts from fans. We'd urge everyone with
strong views on what went on to get in touch:

http://www.fsf.org.uk/news/news0040-eventsinathens.html

email: athens2007@fsf.org.uk

They've also told us they're thinking about organising a meeting in
2/3 weeks time in Liverpool on the Athens issue and will get in
contact with more information when it is available.

Moving on from there, as well as the loyalty issue we also want to
collate ideas (personal examples would be great) of how the club can
improve in other areas. For example fans often find the club shop is
short of items; maybe you unhappy about the way the ticket office
sells tickets by phone/online; do you get frustrated when seeing
tickets advertised by agencies or touts?; or perhaps you have an idea
on how the club can improve its matchday facilities such as reducing
the queues for a beer at halftime.

Contact us with your thoughts via these email addresses:

Ticket Office: lfc.to.issues@gmail.com

Club Shop: lfc.shop@gmail.com

Online Store: lfc.online.shop@gmail.com

Matchday: lfc.matchday@gmail.com

Miscellaneous :- lfc.misc.issues@gmail.com

We're sure to have missed some fans out so feel free to post this on
other LFC sites/message boards/email lists – the idea of this is for
it to be inclusive of all ideas and issues. Nobody is right or wrong,
we just want to move the club forward, help provide as many points of
view as possible, and improve things for us, the fans.

thanks,

Independent LFC Fans' Survey

supported by:

Anfield Road http://www.anfieldroad.com/
Est1892 http://www.est1892.co.uk/
LFCOnline http://www.lfconline.com/
On The Kop http://www.onthekop.com/
Reclaim The Kop http://www.reclaimthekop.co.uk/
Red All Over The Land http://www.raotl.co.uk/
Red And White Kop http://www.redandwhitekop.com
Shankly Gates http://www.shanklygates.co.uk
Six Crazy Minutes http://www.sixcrazyminutes.com/
TalkLFC http://www.talklfc.com/
The Liverpool Way http://www.liverpoolway.co.uk/
The Road End http://www.theroadend.co.uk/
This is Anfield http://www.thisisanfield.com/
Through The Wind And Rain http://www.ttwar.net/
YNWA http://www.ynwa.tv/

[thisisanfield]

Dave have you heard the new PTS routine for next season, regarding the swipe cards/fan cards and NO actual tickets, just reciepts?

[The Chief]

Originally Posted by thisisanfield

Dave have you heard the new PTS routine for next season, regarding the swipe cards/fan cards and NO actual tickets, just reciepts?

I got my notification last week and i read about this, in the words of the song "There may be trouble ahead.

[Barry Wom]

Originally Posted by The Chief

I got my notification last week and i read about this, in the words of the song "There may be trouble ahead.

I think it's a great idea. It will make it far more difficult for touts ... they won't be wanting to "lend" their fan card to people buying tickets outside. i suppose they may try and collect them inside the ground... but it will involve them having to have someone inside the stadium too. Hopefully this wil start making it more and more difficult for the small time tout (perhaps not the agencies) to operate.

[Carradona]

It will also stop the ticket agencies who may have a large amount of fancards.