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  #1 (permalink)  
Old 7th July 2008, 11:58 AM
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Virus?
Can anyone sort this problem out for me?

I keep getting a pop up saying...

'generic host process for WIN32 services has encountered problem and had to close.....etc.'

....then my connection fails and the only way I can get back online is to restart my PC then reconnect, if I just reconnect straight away it won't display any web pages.
Any help greatly appreciated.
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Originally posted by Red in Sweden
If I see a black hole eating up the earth when i look out of the window, i am deffo going to quickly bum the new girl.
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Old 7th July 2008, 12:00 PM
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Re: Virus?
Have you actually tried running a virus scan?
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Old 7th July 2008, 12:04 PM
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Re: Virus?
AVG 8 but it hasn't found anything.
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Originally posted by Red in Sweden
If I see a black hole eating up the earth when i look out of the window, i am deffo going to quickly bum the new girl.
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Old 7th July 2008, 12:41 PM
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Re: Virus?
See this could be a virus, but it's perfectly plausible that something you've installed on your computer is making the process crash. Have you looked in your event viewer. It may give you more infor about the crash.

In case you don't know, access the event viewer by right clicking on "My Computer" and choosing "Manage".
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Old 7th July 2008, 01:15 PM
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Re: Virus?
Cheers mate. It says it was an application error, although I'm still none the wiser about what to do.


Here is the description

Faulting application svchost.exe, version5.1.2600.2180, faulting module netapi32.dll, version5.1.2600.2180, faulting address 0x0000a3c0.
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Originally posted by Red in Sweden
If I see a black hole eating up the earth when i look out of the window, i am deffo going to quickly bum the new girl.
Last edited by Vladi; 7th July 2008 at 01:25 PM.
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Old 7th July 2008, 01:25 PM
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Re: Virus?
If you double click on it in event viewer, there's more text. C + P that onto here.
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Old 7th July 2008, 01:30 PM
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Re: Virus?
Does it mention exactly what has caused it to crash? Go to Control Panel/Administration Tools/Event Viewer/System(probably, try the others if not) see if there is a mention of the faulting .dll or whatever in there.

There's a great method of debugging specific app crashes using an application called Windbg, but I'll save that for another time as I'm strapped for time at the mo.

I imagine it'll be summat network-related anyway, given the obvious symptoms. Maybe try resetting Winsock/Winsock LSPs. To do this, go to command prompt and issue the comment "netsh winsock reset" without the quotes, obviously.
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Old 7th July 2008, 01:34 PM
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Re: Virus?
Meat really knows his apples.
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Old 7th July 2008, 02:24 PM
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Re: Virus?
Originally Posted by dirty_sanchez View Post
If you double click on it in event viewer, there's more text. C + P that onto here.
This is all it says mate.

Faulting application svchost.exe, version5.1.2600.2180, faulting module netapi32.dll, version5.1.2600.2180, faulting address 0x0000a3c0.
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Originally posted by Red in Sweden
If I see a black hole eating up the earth when i look out of the window, i am deffo going to quickly bum the new girl.
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Old 7th July 2008, 02:26 PM
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Re: Virus?
Originally Posted by Uncle_Meat View Post
Does it mention exactly what has caused it to crash? Go to Control Panel/Administration Tools/Event Viewer/System(probably, try the others if not) see if there is a mention of the faulting .dll or whatever in there.

There's a great method of debugging specific app crashes using an application called Windbg, but I'll save that for another time as I'm strapped for time at the mo.

I imagine it'll be summat network-related anyway, given the obvious symptoms. Maybe try resetting Winsock/Winsock LSPs. To do this, go to command prompt and issue the comment "netsh winsock reset" without the quotes, obviously.

How do I do this mate?

As you've probably realised by now, I'm a bit thick when it comes to computers!
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Originally posted by Red in Sweden
If I see a black hole eating up the earth when i look out of the window, i am deffo going to quickly bum the new girl.
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Old 7th July 2008, 02:30 PM
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Re: Virus?
Originally Posted by Vladi View Post
This is all it says mate.

Faulting application svchost.exe, version5.1.2600.2180, faulting module netapi32.dll, version5.1.2600.2180, faulting address 0x0000a3c0.
That's what we needed. netapi32.dll is the file which failed. This is a fairly common problem with XP due to a patch being out of date or buggy.

Download details: Security Update for Windows XP (KB921883)

Download and install that patch and see if that solves it.
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Old 7th July 2008, 02:31 PM
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Re: Virus?
start menu hit the run button and type cmd in the little box.

You'll get a block DOS window in there you need to type netsh winsock reset and hit return
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Old 7th July 2008, 02:31 PM
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Re: Virus?
Also, have a read through this:

Generic Host Process/svchost.exe/netapi32.dll Errors: Possible solutions here - Viruses, Spyware and other Nasties
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Old 7th July 2008, 02:44 PM
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Re: Virus?
Thanks for the help everyone, you've all been repped.

I'm just about to leave for work now so I'll try your suggestions tomorrow.
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Originally posted by Red in Sweden
If I see a black hole eating up the earth when i look out of the window, i am deffo going to quickly bum the new girl.
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Old 7th July 2008, 05:07 PM
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Re: Virus?
Will it work? Will it nearly work? Will he be able to tell us if it worked?

Tune in tomorrow, for more. Or tonight if his shift's short enough.
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Old 8th July 2008, 02:03 PM
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Re: Virus?
I'm going nuts here, so similalry, some help would really be much appreciated. I've a virus/program on my pc called "pc privacy" - can't get rid of the fucker!

Have tried to use system restore, but as the the computer went to having really low resources, there are no prior restore points.

To make matters worse, the computer was put together for me in uni and I don't have the re-boot disks for XP.

And even worse I've spent all day using up my broadband allowance on shite spyware programmes that don't seem to work - Super anti Spyware for example.

Am I fucked, is the computer in need of putting down or is there a cure.

I have to say, I'm hardly the most technical of people - tend to use them a lot, but just for writing on.

Any help or advice, much appreciated.
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Old 8th July 2008, 02:12 PM
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