[robbief]

its the managers, not the staff.

we were queing for middlesboro a few years back and the adverts came up for the charity shield. i only have 2 fan cards and will of needed 4 tickets. i was speaking to this head steward guy called phil while in the que and he said 'no problem mate come with me' took us out the que and in a door far left of the windows. disappeared for 5 mins and came back with four tickets and a woman to take out money. i felt cheeky and fancied my luck and said 'should we get back in the que for our boro tickets?' and he knew i was hinting straight away. he just laughed and said na i'll sort it now, came back with them aswell. top guy!