Is a fucking shambles. If the people in everyday life who cry over their bank's call centres not being in the right country where regularly subjected to service similar to our ticket office said bank would go out of business.
Being the dosey cunt that I am I forgot to get my Arsenal CL home leg tickets when they were out on sale to ST holders, so this morning I've had to ring up with the fuck knows how many fancard holders to get my tickets. Must of rang up atleast 30 - 40 times, either getting the 'engaged beeps' straight off or going through the options and then being told that 'all our operators are busy' and then having my call ended.
Rang constantly since 9:10 and finally got through at about 9:40, where I was put into a queue in 69th position. Sixty fucking ninth. Got off at 10:05 so I'm gonna be charged for atleast 25 minutes, that discounting all the other times I got through and then was immediately rejected.
And the most annoying thing is that, when they know there's gonna be a huge rush on the phones, I bet theres just two birds sitting off in front of computers saying 'Hey Janice, shall we answer one of those phones yet?' 'Nah fuck that, Mr. Parry told us to bleed all these stupid cunts dry with phone bills. That'll showing them for boycotting Liverworld'.
Cunts.
